We are committed to responsible business management, integrating social and environmental aspects into the decision-making of our governing bodies. Our responsible culture advocates for well-being, a good working environment and the personal and professional development of our staff.
Our commitment to sustainability affects every area of our organisation and reinforces our founding values. Transparency, ethics and good governance guide the conduct of our activity and how we relate to our stakeholders.
As part of the CaixaBank Group, we regularly update our policies to make sustainability an ever-growing component of our value creation process.
The corporate governance website presents the people who make up our Board of Directors and the Board Committees. It also contains our Articles of Association, corporate policies and other documents of interest:
At CaixaBank Payments & Consumer, we know that our staff are our greatest asset. That is why we are working to ensure that our activity takes place in an inclusive, diverse and egalitarian working environment, while promoting the talent and professional development of all our people.
We encourage the people who make up our workforce to develop through skills-based management for every job profile and position, so that everyone on our team can achieve their full potential.
We have a three-pronged training strategy to make sure our people never stop learning:
Based on what the regulator demands.
Based on the topics suggested by the Training Plan of the CaixaBank Group.
Based on personal interests in key areas of knowledge and skills.
In 2022, we completed more than 380 training sessions and provided over 19,000 hours of training to 6,487 employees, equivalent to an average of 30 hours per person.
This is a new training project to make our staff better prepared to respond to the rapid changes that are taking place in the financial sector (digitisation, changing consumer habits). This project relies on transforming how our personnel's development is managed by implementing a model based on Job Profiles and Skills. To achieve this transformation, 4 Building Blocks or phases have been established:
01
Define: a unique architecture of job skills and profiles is established.
02
Reskilling: the in-demand profiles and skills are identified and upskilling and reskilling programmes are carried out
03
Transform: talent management is transformed to promote the most in-demand profiles and skills.
04
Opportunities & Development: new opportunities are offered to the entire workforce to advance their professional development through self-training content.
This project resulted in 321 job profiles being identified in all the CaixaBank Group companies
We promote a safe and inclusive work environment based on respect for diversity and the promotion of equal opportunities, eliminating any discrimination and contributing to positive social change. To achieve this, we have launched the 3rd Equality Plan with more than 50 actions carried out.
We promote the equal and respectful treatment of all the people who make up our workforce. Through training and various materials for internal use, we help promote the use of inclusive, non-sexist language and communication that is free of biases and stereotypes.
To promote a work environment based on respect, equal opportunity and inclusiveness, we have developed the Wengage programme, which offers mentoring sessions on gender, functional and generational diversity:
It contributes to the development of cross-cutting and leadership skills of women with potential, while helping them overcome their self-limiting beliefs.
It enhances the digital culture of people over 45 years old through the empowerment of young people, while improving the leadership of both groups and passing on the organisational wisdom of the older generations.
Thanks to all of this, since 2017 we have held the "Equality in the Workplace" seal awarded by the Ministry of Equality. In 2022, we managed to renew it for a further 3 years.
To respond to the challenge of attracting new talent and retaining the talent that is already here, we offer economic and social benefits to our staff. These include a competitive fixed monthly salary and variable goal-based remuneration, as well as a pension plan, health insurance, and more. All our company benefits are part of the following programmes:
To support the families of our employees: assistance with childcare, paid leave, life and accident insurance or plans for families with a disabled person.
To take care of our staff's health with medical and dental insurance, fresh fruit in branches, an internal paddle tennis league and a running club.
To promote flexibility and guarantee a balance between work and family life: restaurant voucher, Compensa+ flexible remuneration plan, bank benefits of the CaixaBank Group, flexible working hours and a new hybrid work ecosystem that combines in-person with remote work.
In addition, the internal Car sharing programme makes electric cars available to our staff for their private use, including on weekends.
